Refund Policy

At Snack Duck, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds:

• Products must be unused and in their original packaging.

• Refund requests must be made within 7 days of delivery.

2. Non-Refundable Items:

• Perishable goods (e.g., ice cream, frozen desserts).

• Items damaged due to mishandling by the customer.

3. Refund Process:

• Contact our support team at snackduckfoodstuff@gmail.com with your order details or visit us at International City, Souk Warsan Block H, Shop Number 1067 & 1069. You can also call us at 0585615188.

• Ship the item back to our designated address (shipping costs are non-refundable).

• Once we receive and inspect the item, we will notify you about the approval or rejection of your refund.

4. Refund Timeframe: Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

5. Exchange Policy: We replace items only if they are defective or damaged. To request an exchange, contact us at snackduckfoodstuff@gmail.com.

For any other questions, please feel free to reach out to our customer service team at snackduckfoodstuff@gmail.com or visit us at International City, Souk Warsan Block H, Shop Number 1067 & 1069. You can also call us at 0585615188.